Return Policy

Returns

The consumer has a withdrawal period of 14 days from the conclusion of the contract. However, this period starts from the date the consumer receives the product.

WARNING: A return will not be accepted for a discounted or flash-sale product.

In order to return a product, the client must send an e-mail to info.solincollection@gmail.com

 

Conditions:

-          The item must be returned in its original condition with its label, packaging, and gift (if there are any).

-          The costs of returns are the responsibility of the customer.

-          The return must be made within 14 days after receipt of the package.

How to proceed:

1.       Send us an email at info.solincollection@gmail.com à you will receive information regarding your return.

2.       Pack the bag well to protect it during shipment.

3.       Print the shipping label.

4.       Drop off the package at a nearby Mondial Relay pick-up point.

·       Keep the tracking number safe in case of disputes.